Southern Company Meter Service Representative - Augusta (Walton Way) in Augusta, Georgia

Meter Service Representative - Augusta (Walton Way)


Meter Service Representative

Augusta, GA Customer Service

The Meter Service Representative position will provide support to the Augusta area customer service, metering, distribution, and engineer departments. The position will require installation, removal, connecting / disconnecting service due to non-payment of service for all AMI residential and small commercial class meters. The Meter Service Rep. will perform testing, maintenance and repairs for residential and small commercial self-contained meter sockets. In addition, the position will ensure that all metering equipment is in compliance with GPC’s Blue Book standards for AMI meter installations.

REPORTS TO: East Region Service Hub Supervisor

DIRECTION: Self-directed / limited Supervision

Work location will be Augusta, GA


Duties include but are not limited to the following.

  • Maintain, thorough knowledge of applicable rules associated with GPC’s metering installation standards, safety section zero, environmental regulations, OSHA regulations, practice safe work methods, use required personal protective equipment and conduct job briefings

  • Interact with customers as required on a daily bases and provide world class customer service with Southern Style behaviors

  • Schedule installations with customers and coordinate work with local forces and electrical contractors as necessary

  • Ensure compliance with GPC’s Blue Book standards for meter installations

  • Maintain electric residential and small commercial meters, metering systems and various accessories used primarily for installations measuring power interchange with residential and commercial customers via: inspections, repairs, testing and verification of connections / constants. Repair meter bases as needed in accordance with GPC standards

  • Identify metering related hazards and repair meter bases as needed, in accordance with GPC standards

  • Perform audits of AMI system meters as prescribed by PSC requirements

  • Perform other related duties for Region Customer Service, Metering, Distribution, and Engineering departments as assigned or necessary. This includes SERP duty on numbered or non-numbered storms


  • High school diploma with knowledge of basic electricity required.

  • Technical certificate or equivalent in Electronics/Electrical/Telecommunications preferred.

  • Must pass the CAST and/or additional test prescribed by SCS – HR testing.

  • Must complete and pass 5 day GPC-MS-MSR- Meter Service Order training

  • 2 to 3 years of experience installing meters, repairing meter bases and removing self-contained residential/commercial class meters – preferred

  • Exhibit and demonstrate Southern Company’s “Southern Style” values of unquestionable trust, superior performance, and total commitment

  • Must be able to frequently work in extreme weather conditions throughout the entire year. All climatic conditions will be experienced in this position (heat, cold, rain, snow/ice, etc).

  • Ability to interact professionally and courteously with all customers

  • Good computer skills with ability to obtain AMI and ARMS II system training, which is required to perform the job duties

  • Must have a valid motor vehicle operator’s license and a good driving record.

  • Be self-motivated and able to work with limited supervision

  • Have flexibility and be available to work overtime as needed

Other Requirements

  • To be considered for an interview, candidates must pass (or have passed) the Construction and Skilled Trades test (CAST)

  • Must be available to work storm duty additional hours/overtime which could include: working evenings, nights, weekends and/or holidays. Must be available to work at other company locations when needed, including traveling out of town and overnight stay.

  • Candidate/new hire must provide proper safety toe shoes or boots.

  • Candidate should meet the physical requirements of the position, including (but not limited to): bending, kneeling, crawling, walking ,hearing, overhead reaching, stooping and standing for long periods of time, working outdoors in all weather conditions, and heavy lifting

This is a position covered by a collective bargaining agreement between GPC and IBEW Local 84. Union membership is optional. Current starting pay for ALL NEW HIRES is $3,180.00/month or approximately $18.35/hour. MSR candidates who receive job offers will be hired at this rate, regardless of experience/skills. This rate is non-negotiable.

Georgia Power Company has classified this position as "Safety Sensitive" and as such is subject to relevant pre-employment screening(s) to determine fitness for duty. Any offer of employment is contingent upon the applicant successfully completing all required fitness assessments.

Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.

Georgia Power is an investor-owned, tax-paying utility that serves 2.4 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average. With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Customer Service

Job Level: Individual Contributor

Primary Location: Georgia-East Georgia-Augusta

Operating Company: Georgia Power Company

Travel (Up to...): Yes, 25 % of the Time

Union Covered: Yes

Work Location(s):

Augusta East Region - 1607 Walton Way (1607AUGUSTA)

1607 Walton Way

Augusta, 30904

Req ID: GPC2005246